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Frequently Asked Questions

Policies

Bookings


Appointments can be booked online (using the button on this site). All patients are required to provide a valid credit card at the time of booking to hold and confirm bookings. If you do not have a credit card you are welcome to or pre-pay for your service by sending an e-transfer for the full amount of the session to sue.sheedy.bodywork@gmail.com and send an email to request your appointment. All bookings will receive a confirmation. Automated reminders are sent by email or text 48 hours before your appointment.




Appointments


Your session starts at the beginning of your booked appointment time or at the moment you step into my suite - which ever comes first. To ensure you receive the most of your appointment time please arrive early. Every session includes a brief intake and/or assessment before the hands-on portion of the treatment begins. To be fair to everyone I am unable to extend your appointment if you are running late.




Cancellations


If you cancel with less than 24 hours notice you will be charged the full cost of your appointment. When you book an appointment, that time is set aside for you and missed appointments or short notice cancellations prevent me from accommodating other patients.




COVID-19 Cancellations


If you are experiencing symptoms, or have come into contact with someone who has tested positive for COVID-19 please let me know as quickly as possible. You will not be able to rebook within a minimum of 14 days of your cancelled appointment without a negative COVID-19 test. You may book sooner if you have received a negative test result which can be directed to my email which is only accessed by myself for privacy reasons.




Payments


I can accept most major credit cards, debit and e-transfers. Some banks and cards have different tap limits however for your protection the terminal is disinfected between patients if you do require use of the keypad.




Tipping


Tips are commonplace for massage, especially in spas. In Ontario we are regulated by the same Government Health Act as Doctors and Dentists whom we conventionally do not tip. It is not expected that you tip your massage therapist either. Some patients still like to show their appreciation through a gratuity which is always a kind gesture, just never expected. You will receive the same level of excellence in care whether you choose to tip or not.





Your Session

Intake


Your session will start with a brief intake. If this is your first appointment or you have more information to cover than usual, the intake may take a little longer. If this is not your first session with me, the intake usually takes a few minutes. Some of the questions I may ask will be related to your health and why you are seeking treatment. Some examples include: previous experience with massage therapy or acupuncture, the reason for your visit, any medication you are taking, lifestyle habits, problem areas or level of activity. The information you provide me wiill help me design the best treatement strategy. While I may be the therapist, I see our work together as collaborative so please feel free to let me know anything you think may help build a better session.




Consent


I will ask you to sign a “Sensitive Area Consent Form” which means that you give me permission to work on your preferred sensitive areas, if indicated. The four "Sensitive Areas" as defined by the College of Massage Therapists of Ontario are deemed: chest wall muscles, gluteal muscles (buttocks), upper inner thigh muscles and breast tissue. You may choose to not have any of these areas assessed or treated and may also rescind your consent at any time during your session. I ask that you absolutely do rescind if you are uncomfortable with any of the work I am doing at any time, even if you have signed the consent form. I take your consent very seriously and am committed to providing you with a comfortable and positive experience.




Atmosphere


Some patients enjoy conversing during their session, others prefer to relax and remain quiet. You are never obligated to engage in small talk during your session, and can indicate your preference to me by asking for a “silent table” or simply by letting me know. Similarly, if you don’t like the music, if you prefer the noise level or temperature be adjusted (or anything else within my control) you can ask me to make changes at any time, I really don't mind and prefer you let me know rather than letting something bother you for the duration of your time on the table.




Communication


It is important to me that you are comfortable communicating with me as I work. Feel free to let me know if you want more or less pressure, or to focus more time in a particular area. Communication is key to having a satisfying experience and I am more than happy to adjust to meet your needs.




After your session


Many people report they feel better, are more able to deal with stress and experience improved sleep after a session, among other benefits. You may feel relaxed or energized. If you have been pushing yourself you may feel tired. You may also notice some post massage soreness that usually is relieved with time and a hot shower. I may also recommend home care. If you had acupuncture, cupping or gua sha during your session you may see some bruising. This reaction is perfectly normal and should take a little time to clear up such as a bruise would. If you have any questions or concerns about anything unusual you think may be related to the session feel free to reach out to my by email and I will get back to you.





Insurance

Will my benefits cover my treatment?


I am dually registered as a Registered Massage Therapist and a Registered TCM Acupuncturist. I will provide you with an electronic receipt that will include the information you need to submit a claim. I will send it to you by the end of that business day through the email address provided to me in your profile at the time of booking. I am not currently set up to provide direct billing to insurance companies yet and cannot guarantee that you will receive compensation for my treatment as all insurance coverage is different. I recommend contacting your insurance company directly to learn what your personal benefits cover.




Can I use my benefits to pay for someone else's massage?


Insurance regulations require that the receipt be issued in the name of the person who received the treatment and also require me to indicate on the treatment receipt who paid for the session. I cannot provide a false receipt as that would be considered insurance fraud and I could lose my license to practice. If you are in a common law or married situation most benefit plans cover spouses and children. Check your plan to learn more.




Can I pre-pay for massages to use up my benefits?


Our guidelines only permit that insurance receipts can be issued for the treatment on the day the session occurs, this is to prevent insurance fraud. I can provide you with a receipt for payment previous to the appointment date however I must also indicate that it is a payment only and not a session received. Insurers do not provide coverage for gift certificates.




I lost my receipt, can I get another one?


Receipts are sent to you via the email on file. If you don't see it please check your spam folder. To ensure you receive all emails from me you can add my email in your address book. If you still require a summary of sessions and or request individual receipts there will be a charge depending on the complexity of the request and how much time it takes me to complete the task. The charge would be reflective of my fee to the minute. Therefore if it takes me 30 minutes to complete your request it would be half of my hourly fee.